Refund & Cancellation Policy

Last Updated: December 17, 2024

⚠️ NO REFUND POLICY

All payments made to NextUni Education are FINAL and NON-REFUNDABLE once the transaction is completed.

1. Policy Overview

NextUni Education operates under a strict No Refund Policy. By proceeding with payment, you acknowledge and agree that:

All sales are final and non-refundable
Payment constitutes acceptance of our services
Our counseling services begin immediately upon payment confirmation
No refunds will be issued under any circumstances after payment is received

2. Why We Have a No Refund Policy

We maintain this policy because:

🎯 Immediate Service Activation

Our counseling services begin immediately upon payment confirmation. Resources are allocated, counselors are assigned, and your student profile is created within minutes of payment.

📚 Access to Proprietary Resources

Upon payment, you gain instant access to our proprietary counseling methodology, college databases, admission strategies, and expert counselor time which cannot be "returned."

✅ Informed Purchase Decision

We provide complete information about our services, pricing, and deliverables on our website. Payment is made with full knowledge and consent after reviewing all service details.

⏰ Time-Sensitive Nature

Educational counseling is time-sensitive and tied to admission cycles. Our counselors dedicate specific time slots and prepare personalized strategies that begin immediately.

3. No Cancellation Allowed

Once payment is successfully processed, cancellation requests will NOT be entertained under any circumstances, including but not limited to:

Change of mind by student or parent
Personal emergencies or family circumstances
Finding alternative counseling services
Changes in exam scores or admission prospects
Financial constraints after payment
Dissatisfaction with counseling advice
Inability to attend scheduled sessions
Changes in college preferences or career goals

4. What Happens After Payment

Within 24 Hours:

✅ Payment confirmation email with transaction ID
✅ Dedicated counselor assigned to your case
✅ Student profile created in our system
✅ Access to our counseling portal/resources

Within 48 Hours:

✅ First counseling session scheduled
✅ Preliminary college list preparation begins
✅ Document checklist shared

Since these processes begin immediately, refunds or cancellations are not feasible.

5. Service Guarantee

While we do not offer refunds, we guarantee:

✅ All promised counseling sessions will be delivered
✅ Dedicated counselor support throughout the admission cycle
✅ Complete guidance from college selection to admission
✅ Professional and ethical service delivery
✅ Timely responses to queries and concerns

Note: Our guarantee is service delivery, not admission results. Final admission depends on various factors including exam scores, college cutoffs, competition, and institutional policies which are beyond our control.

6. Payment Failures & Technical Issues

6.1 Payment Deducted but Service Not Activated

If payment is deducted from your account but service is not activated:

Contact us immediately at support@nextuni.in
Provide transaction ID, date, amount, and payment screenshot
We will resolve within 24-48 hours
If payment confirmed but service cannot be activated due to technical error, full refund will be processed within 7 business days

6.2 Duplicate Charges

In case of accidental duplicate payment for the same service, the duplicate amount will be refunded within 7-10 business days after verification.

6.3 Transaction Failed but Amount Deducted

If payment gateway shows transaction failed but amount is deducted from your bank, it will be automatically reversed by your bank within 5-7 business days. This is a bank-side hold and not a payment to us.

7. Legal Compliance

This No Refund Policy is in compliance with the Consumer Protection Act, 2019 and Information Technology Act, 2000. Educational counseling services are classified as "professional services" where the service provider's time, expertise, and resources are committed immediately upon engagement.

By making a payment, you acknowledge that you have read, understood, and agree to this No Refund Policy.

8. Chargebacks

⚠️ Chargeback Warning

Initiating a chargeback through your bank without contacting us first is considered fraudulent activity. We will:

Immediately suspend all services
Contest the chargeback with evidence of service delivery
Report fraudulent chargebacks to appropriate authorities
Take legal action for recovery and damages

9. Service Modifications

We reserve the right to modify service features or benefits with prior notice. However, core services for which payment has been made will be delivered as committed. Changes to packages apply only to future purchases.

10. Complaint Resolution

If you have any concerns about service quality:

Email us at support@nextuni.in with detailed complaint
Our team will review and respond within 48 hours
We will work to resolve service issues through alternate arrangements
If needed, we may assign a different counselor or adjust session timings

Note: Complaint resolution focuses on improving service delivery, not issuing refunds.

11. Consent & Acknowledgment

By clicking "Continue to Payment" and completing the transaction, you confirm that:

✓ You have read and understood this No Refund Policy
✓ You agree that all payments are final and non-refundable
✓ You are making an informed purchase decision
✓ You understand services begin immediately upon payment
✓ You will not dispute charges or initiate chargebacks

12. Contact for Issues

For any payment-related queries or technical issues (NOT refund requests):

NextUni Education - Support Team

Email: support@nextuni.in

Phone: +91 99536 26865

Support Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

Think Before You Pay

We encourage all prospective clients to carefully review our services, speak with our team if needed, and make an informed decision before making payment. Once payment is made, it is final and non-refundable.