Refund & Cancellation Policy

1. Policy Overview

NextUni Education operates under a strict No Refund Policy. By proceeding with payment, you acknowledge and agree that:

• All sales are final and non-refundable
• Payment constitutes acceptance of our services
• Our counseling services begin immediately upon payment confirmation
• No refunds will be issued under any circumstances after payment is received

2. Why We Have a No Refund Policy

We maintain this policy because:

3. No Cancellation Allowed

Once payment is successfully processed, cancellation requests will NOT be entertained under any circumstances, including but not limited to:

• Change of mind by student or parent
• Personal emergencies or family circumstances
• Finding alternative counseling services
• Changes in exam scores or admission prospects
• Financial constraints after payment
• Dissatisfaction with counseling advice
• Inability to attend scheduled sessions
• Changes in college preferences or career goals

4. What Happens After Payment

Since these processes begin immediately, refunds or cancellations are not feasible.

5. Service Guarantee

While we do not offer refunds, we guarantee:

• ✅ All promised counseling sessions will be delivered
• ✅ Dedicated counselor support throughout the admission cycle
• ✅ Complete guidance from college selection to admission
• ✅ Professional and ethical service delivery
• ✅ Timely responses to queries and concerns

Note: Our guarantee is service delivery, not admission results. Final admission depends on various factors including exam scores, college cutoffs, competition, and institutional policies which are beyond our control.

6. Payment Failures & Technical Issues

6.1 Payment Deducted but Service Not Activated

If payment is deducted from your account but service is not activated:

• Contact us immediately at support@nextuni.in
• Provide transaction ID, date, amount, and payment screenshot
• We will resolve within 24-48 hours
• If payment confirmed but service cannot be activated due to technical error, full refund will be processed within 7 business days

6.2 Duplicate Charges

In case of accidental duplicate payment for the same service, the duplicate amount will be refunded within 7-10 business days after verification.

6.3 Transaction Failed but Amount Deducted

If payment gateway shows transaction failed but amount is deducted from your bank, it will be automatically reversed by your bank within 5-7 business days. This is a bank-side hold and not a payment to us.

7. Legal Compliance

This No Refund Policy is in compliance with the Consumer Protection Act, 2019 and Information Technology Act, 2000. Educational counseling services are classified as "professional services" where the service provider's time, expertise, and resources are committed immediately upon engagement.

By making a payment, you acknowledge that you have read, understood, and agree to this No Refund Policy.

8. Chargebacks

9. Service Modifications

We reserve the right to modify service features or benefits with prior notice. However, core services for which payment has been made will be delivered as committed. Changes to packages apply only to future purchases.

10. Complaint Resolution

If you have any concerns about service quality:

1. Email us at support@nextuni.in with detailed complaint
2. Our team will review and respond within 48 hours
3. We will work to resolve service issues through alternate arrangements
4. If needed, we may assign a different counselor or adjust session timings

Note: Complaint resolution focuses on improving service delivery, not issuing refunds.

11. Consent & Acknowledgment

12. Contact for Issues

For any payment-related queries or technical issues (NOT refund requests):